Deliveries & Returns

DELIVERY

We require a signature upon delivery, so please ensure that someone is present to accept the delivery, or leave instructions during the ordering process to know who else could sign for your delivery (i.e. a trusted neighbour). Your order will be re-delivered one more time, at which point, if your order has not been successfully delivered, it will be returned to Dottie’s.

If delivery cannot be made to your address, you will be notified as soon as possible.

Orders placed before the specified time limit will be processed and delivered according to your request, provide security controls are not necessary and all products are available.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Please check your order in advance of the scheduled date to avoid disappointment. In this case, we will inform you of any delays as soon as possible.

Upon receipt of your order, you will be prompted to sign for the goods received. If the package does not seem to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as "UNCHECKED". Not doing so can affect any claim you make thereafter.

Property of an item will not pass to you until we have delivered the item to you (either directly or by leaving it in a safe place or with a neighbour). Once confirmed as delivered the risk of damage or loss of the object is passed to you.

CANCELLATIONS, RETURNS AND REFUNDS

YOUR RIGHT TO CANCEL

You have the right to cancel your order with us at any time up to 12pm on the day of purchase. For orders placed after 12pm, you may cancel your order up to 12pm on the next business day. To cancel your order at this time, you must notify us by emailing us athello@dotties.co.uk with Refund as the subject matter.

If you want to cancel your order after the products have been delivered to you, you will be responsible to return the goods to us at your own expense, unless the goods are defective. Please follow our return process. You will be credited for the products within 30 days of receipt by us provided that the goods are returned complete, in perfect condition, unused and with original packaging.

RETURN POLICY

If you are not completely happy with the products you have chosen, you can return them within 10 days of receipt. We will be more than happy to offer you an exchange or, if you prefer, a refund provided that the products are returned complete, in perfect condition, unused and with original packaging. You will be responsible to return the goods to us at your own expense, unless the goods are defective.

RETURN PROCEDURE

For all returns unless the item is defective or we shipped the wrong item, you will be required to pay for the return of products to us.

Before returning any product, please email us at hello@dotties.co.uk to make us aware of your wish to return the product and we’ll advise where to return the products too.

When returning items please confirm if you want a refund or replacement. We strongly recommend that you get a proof of shipment, we cannot accept responsibility for parcels lost in transit.

DEFECTIVE PRODUCT

In the unlikely event you receive a defective product, you must let us know via hello@dotties.co.uk within 10 days of delivery. Goods must be returned in line with our returns instructions. Once we have received the property, we will check the fault. If the fault is verified we will either:

- Replace with the same article;
- Provide a refund using the same payment method used for purchase in line with our refund policy.

If the goods you have returned are not found faulty goods they will be returned at your expense.

ITEMS DAMAGED ON DELIVERY YOU

Our products are packed with care and consideration. In the unlikely event that a Dottie’s Drink arrives damaged, we recommend you refuse delivery and contact us asap. We will then arrange a replacement delivery as soon as possible.

If you accept delivery and wish to contact us about the damaged Dottie’s products, you will need to provide the following information by email at hello@dotties.co.uk within 48 hours of delivery:
to. Photographic evidence of the broken product, making the quantity and the product itself clear
b. Your order number
c. Details product names and quantities broken
d. Whether you want a replacement or refund

Once the fault is verified we will either:

- Replace with the same article;
- Provide a refund using the same payment method used for purchase in line with our refund policy.

FALSE ITEM DELIVERED

If, by mistake, we provide you with the wrong item, you must notify us within 10 days. Goods must be returned in line with our returns detailed instructions under "return procedure" below. Once we have received the goods back, we confirm that it is actually an inaccurate article and either:

Replace with the correct item;
Online repayment with our refund policy.

ADDITIONAL ELEMENTS DELIVERED

If, by mistake, we provide you with additional elements that you must inform us immediately. Goods must be returned in accordance with the return procedure, if you do not follow this procedure and are found in possession of property that you have not paid, you may be charged for the goods.

REFUND POLICY

If you are eligible for a refund, we will refund the card used to pay for your initial order. Please note that it is your responsibility to inform us of any changes to your card i.e. Changes to billing address. We aim to share all eligible refunds within 7 business days of receipt of returned goods, although repayment may take up to 30 days in the busiest times.

COUPONS, DISCOUNTS AND PROMOTIONAL COUPONS

Coupons, discounts and promotional codes discounts offered by www.dotties.co.uk are only valid for use in connection with a purchase via www.dotties.co.uk unless otherwise stated. These promotional discounts are not valid for use on other websites. One coupon can be used per order. Coupons can not be returned for cash or its equivalent.

Discounts awarded for registration are limited to one per customer (the email address and postal address must be unique). Any redemption found to in breach of these requirements will result in the discount being removed from any secondary orders.

DOTTIE’S DRINKS LTD AND YOU

This site is operated by Dottie’s Drinks Ltd whose registered address is 71-75 Shelton St, Covent Garden, London WC2H 9JQ

Registration number 12268030

References to "we", "us" and "our" refer to Dottie’s Drinks Ltd. References to "you" and "your" refer to those placing an order via this website.

CONTRACT INFORMATION

These conditions of sale apply to products supplied by www.dotties.co.uk
These terms and conditions do not affect your statutory rights.

Your placement of an order on our site is an offer by you to purchase the products selected in your order.

We can accept your order at our discretion. This means that if the products are presented on the site, but are sold improperly, poorly described or not available, we will not be forced to sell these products.

Once you have placed an order we will send you confirmation that your order has been received, but it is not a confirmation that your offer to buy the products was accepted. A contract between you and Dottie’s Drinks Ltd for the sale of our products will exist once the order has been accepted, processed and shipped to you.

We reserve the right to change these general conditions of sale from time to time without notice.

PRODUCT COMPLIANCE

We take every precaution to ensure that the description and characteristics of our products are correct. However, specifications and product descriptions are only intended to give a general description of products and are not intended to be binding.

PAYMENT

Payment can be made by one of the options advertised on our website. Once we have received your order we conduct a standard pre-authorise on your credit card to ensure there is sufficient funds to fulfill the order transaction. Your card will be debited once the order was approved. Items will not be sent until this pre-authorisation is completed.

The cards are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be responsible for any delay or non-delivery if the payment is not received, your order will be cancelled.

We do not store credit card details and we do not share customer details with third parties.